Warranty Information

Applying to Framon Key Cutting Machines

Our Unmatched Warranty

At Framon, we take pride in the quality of our products. Every key machine comes with a one-year warranty covering parts, labor, and freight. If you encounter any issues with your key machine within the first year, we will issue a call tag, pick up the machine, and repair or replace it within two days of receiving it—at no cost to you, including freight!

Please note: machines picked up for warranty work that show evidence of misuse will incur freight and repair fees as indicated below.

After the first year, there is a $75 labor charge for repairs, plus the cost of parts. Our two-day service ensures you won’t have to wait weeks for your machine. Additional labor charges may apply for special repairs, such as repainting or extra work due to improper packaging.

How can we offer such exceptional service? The main reason is our commitment to quality. We rarely receive repair requests because we build durable equipment. Unlike other manufacturers who use bushings (often called bronze bearings), we use sealed ball bearings. Instead of plastic, we use steel and aluminum. This results in machines that last under the most extreme conditions, keeping them in the owner’s hands and not on a shelf waiting to be fixed!

Things That Make Us Unique

Technical Help

We provide phone support for questions about depths and spaces for new code series. As a Framon code machine owner, all you need is the depths and spaces to cut a key. One phone call is all it takes to get the information you need! If you have a computer issue, we can connect to your computer remotely and take care of it for you.

Experienced Locksmiths

Not only do we manufacture some of the finest key machines available, but we also operate a lock shop in northern Michigan. This hands-on experience allows us to understand your needs and stay up-to-date with new products on the market. When you call for technical help, you’re speaking with fellow locksmiths who have practical experience.

We’re Easy to Reach

Our office hours are Monday through Friday, 8:00 AM to 4:30 PM Eastern Standard Time. You can contact us by mail, email (support@framon.com), or phone. We’re here to assist you with any questions about our machines, tools, or depth and space information. Feel free to reach out before or after your purchase!