Warranty Information

Our Unmatched Warranty

At Framon, we take pride in the quality of our products. Every key machine comes with a one-year warranty covering parts, labor, and freight. If you encounter any issues with your key machine within the first year, we will issue a call tag, pick up the machine, and repair or replace it within two days of receiving it—at no cost to you, including freight!

Please note: machines picked up for warranty work that show evidence of misuse will incur freight and repair fees as indicated below.

After the first year, there is a $75 labor charge for repairs, plus the cost of parts. Our two-day service ensures you won’t have to wait weeks for your machine. Additional labor charges may apply for special repairs, such as repainting or extra work due to improper packaging.

How can we offer such exceptional service? The main reason is our commitment to quality. We rarely receive repair requests because we build durable equipment. Unlike other manufacturers who use bushings (often called bronze bearings), we use sealed ball bearings. Instead of plastic, we use steel and aluminum. This results in machines that last under the most extreme conditions, keeping them in the owner’s hands and not on a shelf waiting to be fixed!