After the first year, there is a $50 labor charge to repair a machine plus parts costs. The same 2 day service means you won't be waiting weeks for your machine.
How can we offer such exceptional service? The biggest reason is that we make quality equipment - rarely do we get repair work. Where many key machine manufacturers use bushings (some key machine manufacturers refer to these as bronze bearings), we use sealed ball bearings. Where others use plastic, we utilize steel and aluminum. This assures a machine that will serve a long life under the most extreme conditions - and keeps it in the owners hands, not on a shelf waiting to be fixed!
Technical Help...
We can answer questions over the phone regarding depths & spaces for new code series. Framon code machine owners only need the depths & spaces to cut a key - one phone call gives you the ability to cut new keys if you don't already have the information!
Experienced Locksmiths... In addition to making some of the finest key machines available today, we also operate a lockshop in northern Michigan. This enables us to understand your needs firsthand, as well as 'get our hands dirty' with new products in the marketplace. If you call for technical help, you're not talking to someone who has never seen a lock cylinder - you're talking to a fellow locksmith!
We're Easy To Reach... Our hours are Monday through Friday, 8:00 AM to 4:30 PM eastern standard time. You can contact us by regular mail, e-mail (support@framon.com), fax, or phone. We'll be happy to help you out with any questions you may have about any machines, tools, or depth & space information. Feel free to call!
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